March 2006 archive

Mar 21 2006

Guest Relations Posting

  • Tuesday, March 21, 2006

Well, I just wanted to let everyone know that I have officially posted my resume for Guest Relations. Now the month long process begins. I will keep everyone posted on the progress. Here is the posting for those that are interested:

Walt Disney World Resort — Walt Disney World Co.

Title: Guest Relations Host/Hostess 106340 US-FL-Lake Buena Vista

RESPONSIBILITIES:

This is an hourly role. This is a global Casting Call posting for multiple full time openings. Provide outstanding Guest service and assist with all Guest needs. Book dining reservations, sell tickets, answer multi-telephone lines and assist with information about our parks. Act as the communication hub for the park and handle Guest concerns. Extend assistance to Guests in order to resolve problems such as lost Guests, challenges and refunds. Communicate extensively with other areas within each specific park and other Walt Disney World parks and resort properties. Present, demonstrate, and interact with Guests regarding the newest innovative experience – Pal Mickey that serves as their personal tour guide to Walt Disney World.

REQUIRED QUALIFICATIONS: (These are the minimum qualifications you need to be considered for the job.)
High school degree or equivalent
Minimum 6 months Walt Disney world experience
Proven strong Walt Disney World property knowledge
Demonstrated computer proficiency within a windows environment
Demonstrated strong verbal and written communication skills, as well as telephone etiquette
skills
Demonstrated strong cash handling skills, including foreign currencies, credit card transactions, discounts and other forms of payment
Demonstrated strong Guest service skills
Demonstrated strong problem solving and decision making skills
Demonstrated ability to manage conflict resolution
Demonstrated ability to handle confidential information
Ability to work with a defined spiel
Willingness to learn Automated Ticketing System (ATS)
Must apply online via Cast Portal

DESIRED QUALIFICATIONS:
Demonstrated bilingual ability, including American Sign Language
Willingness to learn and conduct park Guest and VIP tours

Permanent link to this article: https://www.webbyaquatics.com/archives/2006/03/guest-relations-posting/

Mar 14 2006

New Roles, New Postings

  • Tuesday, March 14, 2006

Ok, so it has been a while since the last post and I do know that I am not updating my blog as much as I used to. I guess some of the delays in blogging can be attributed to being lazy (try doing a 10 hour day on a train and then coming home to post) and some comes from just not much new going on. This time though, I do have some news to add.

That last two days I have been busy training for a new role in Main Street Operations. I am now what is called a Relief Coordinator here at Disney World (Lead at Disneyland). Relief meaning that I fill in when a status coordinator is not available. As a coordinator, you are responsible for ensuring that the area runs smoothly and effectively. My training this week was on Turnstiles learning how to reprint demagnetized tickets and running CDS, Cast Deployment System. CDS for those non-Disney people is what we use to deploy cast members. You sign in and it tells you who to break or what position to pick up. It really is a nice tool. I still have two more days on training for Turnstile Coordinator before I can move on to getting trained in vehicles and Engineer so I can become Main Street Coordinator.

I also have my interview this week for Trainer in Main Street which will allow me to help train new cast members to the area. I am really looking forward to this as I do miss teaching my Lifeguard classes. Both Coordinator and Trainer make me excited to know that all my hard work in the area is paying off. In a recent one-on-one with my area manager, I was told that I have 100% support in the area from the management team and that they would support me in anyway possible. I’m pretty excited about that.

Now, with those new roles, I am still in the process of prepping my resume and practice interview questions for the Guest Relations posting coming up in a few weeks. I have been told that I will get an interview but, I am not taking that for granted. I plan on working my hardest to get in this time just as I did that last time.

Well folks, that is what has been going on with me the last few weeks. I’ll keep everyone posted on my Guest Relations quest in the upcoming weeks.

Permanent link to this article: https://www.webbyaquatics.com/archives/2006/03/new-roles-new-postings/

Mar 02 2006

iPods Everywhere

  • Thursday, March 02, 2006

So I recently joined the gym over at TEAM Dinsey so that I can get back in to shape. It’s not a bad deal and the hours/distance from home are just right. Yet after going the last couple of days, I have noticed something intersting. I have seen all different styles of iPods on people working out. I think out of about 20 people, I have only noticed 2 or 3 that do not have one of these little music devices. From the iPod Shuffle to the iPod Video, I have seen the entire gamet. I just find it intersting that the iPod really is everywhere and it seems that everyone has one. How many of you have an iPod? Feel free to post a comment.

Permanent link to this article: https://www.webbyaquatics.com/archives/2006/03/ipods-everywhere/