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Mar 21 2006

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Guest Relations Posting

Well, I just wanted to let everyone know that I have officially posted my resume for Guest Relations. Now the month long process begins. I will keep everyone posted on the progress. Here is the posting for those that are interested:

Walt Disney World Resort — Walt Disney World Co.

Title: Guest Relations Host/Hostess 106340 US-FL-Lake Buena Vista

RESPONSIBILITIES:

This is an hourly role. This is a global Casting Call posting for multiple full time openings. Provide outstanding Guest service and assist with all Guest needs. Book dining reservations, sell tickets, answer multi-telephone lines and assist with information about our parks. Act as the communication hub for the park and handle Guest concerns. Extend assistance to Guests in order to resolve problems such as lost Guests, challenges and refunds. Communicate extensively with other areas within each specific park and other Walt Disney World parks and resort properties. Present, demonstrate, and interact with Guests regarding the newest innovative experience – Pal Mickey that serves as their personal tour guide to Walt Disney World.

REQUIRED QUALIFICATIONS: (These are the minimum qualifications you need to be considered for the job.)
High school degree or equivalent
Minimum 6 months Walt Disney world experience
Proven strong Walt Disney World property knowledge
Demonstrated computer proficiency within a windows environment
Demonstrated strong verbal and written communication skills, as well as telephone etiquette
skills
Demonstrated strong cash handling skills, including foreign currencies, credit card transactions, discounts and other forms of payment
Demonstrated strong Guest service skills
Demonstrated strong problem solving and decision making skills
Demonstrated ability to manage conflict resolution
Demonstrated ability to handle confidential information
Ability to work with a defined spiel
Willingness to learn Automated Ticketing System (ATS)
Must apply online via Cast Portal

DESIRED QUALIFICATIONS:
Demonstrated bilingual ability, including American Sign Language
Willingness to learn and conduct park Guest and VIP tours

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