January 2008 archive

So a lot of you might be wondering why I have been AWOL for a good month or so with a few random updates here and there. It’s been over the past several months that I have come to learn a lot about myself. Who I am and what I strive for in my career and what will shape me to what I want to do with the Company. When I accepted my current role with Ticketing, it looked at the time as what I saw as following a passion I developed for tickets. It’s over the past few months that I have come to realize how much of a Guest Service person I am. I no longer have any contact with Guests and find myself finding excuses to get back in the park just to have that “one little spark” with our Guests.

Over the various jobs that I have held since high school, Guest Service and customer interaction have always been an integral part of my job. Be it as a lifeguard or swim instructor, member services or Guest Relations, Guest Service has always been there. It’s taken a lot of thinking and bouncing ideas of my mentors but I have come to a decision that I know will be the right one for me.

This morning, I reapplied to go back to the Dream Squad on another temporary assignment. This is just the start of another casting call process similar to the last time I applied and Guest Relations. I feel that taking a step backwards to a role such as Dream Squad will help me get the balance of Pixie Dust and Guest Service back that I have missed so much working in an office. Our Guests are the main reason that I work for The Walt Disney Company. To see the pure happiness in their eyes when you do something as simple as smile and wave or just saying a quick hello. That is why I work where I do. I miss creating that extra special magic for so many wonderful people and I hope that this step backwards will be the beginning to a great journey forwards.

Just as Walt Disney said himself, “we keep moving forward”. My experience at Ticketing has been one with a lot of learning. Learning that I know will help me down the road when I do decide to apply for Leadership Casting Call. I am glad to have had the experience but I also know when I need to make a decision that is best for myself. I will keep everyone posted over the next couple weeks on my decision to move back to the parks. Feel free to shoot me a line or leave a comments. Thanks everyone for your support!